Before paying
Sign in and confirm the active workspace. Personal and organization wallets are distinct. Credit added to one workspace does not automatically fund another workspace’s key. Open Usage & billing, enter the wallet-credit amount and review the checkout total. The current funding fee and any gateway/network amounts are shown by the live checkout. Do not substitute a copied rate from an old integration example.Card checkout
Choose a supported payment currency and complete the checkout using the available gateway flow. The wallet is denominated in USD; the checkout can show a local payment amount and its conversion reference. Payment fees do not add wallet credit. Returning from checkout is not the crediting event. Dreamtune credits the wallet after server verification of the confirmed payment. Refresh the balance and check the corresponding payment record.Crypto checkout
Select the intended coin and network carefully. Follow the checkout’s exact address, amount and expiry. Network confirmation and payment verification can take time. Sending an unsupported asset or using a different network is not equivalent to completing the requested payment. Do not send a second payment merely because confirmation is pending. Use the saved payment record and Check status.Payment history
Payment history lists card and crypto top-ups, their payment/credit status, dates, amounts and available actions. Use pagination to inspect older records. Usage deductions are in Logs, not the top-up table. The wallet balance reflects settled operations. A failed provider call and a failed top-up are different events with different recovery paths.Troubleshoot missing credit
- Confirm that you are viewing the workspace that initiated checkout.
- Read the saved payment status and select Check status.
- Distinguish pending gateway confirmation from a confirmed credit.
- If confirmed payment still has no credit, contact support with the payment reference and approximate UTC time. Never send card security codes, API keys or private wallet keys.